Q&A

person with question marks around their head

Order process?  

1. Place your order online by designing it yourself with the design online program, ordering the blank check option, or filling out the information form for you want on your check with the "Let Us Design" option and we will design it for you.
2. Add the product to your cart and complete checkout to submit your order.
3. Within 1-2 hours (during our normal business hours Monday-Friday 8:30am-5:00pm EST), you will receive an emailed proof from a customer representative to the email account used when placing the order.
4. Approve the proof or ask your customer representative to make changes. We require approval on all proofs before printing or shipping.
5. We will print and ship that day if you approve your proof by 2:00pm EST.
6. You will receive a tracking number when your check has shipped.
 

How much is shipping?

Our system calculates shipping based on box size and your zip code, so once you put the item in the cart you will see the shipping options and prices. To estimate the shipping before proceeding to checkout, when viewing your cart click the Estimate Shipping and Tax dropdown on the right side and simply enter in your country, zip code, and state.
 
UPS uses dimensional weight for most of the boxes we use, which means that the larger the box the more they charge.
 

Where's my check design?

• You will be able to view your check design(s) only if you've created an account first. Log into your account, click the My Designs tab on the top right, and look for the My Customized Products link on the left of the page.
 
• If you had us set it up then we will have your file on our servers, so just call in, or email your customer service rep, and we can take it from there.
 

Can I hand write on the checks?

All of our checks can be hand written on using a wide tip permanent marker. For Dry Erase checks you must use dry erase, wet erase, or Liquid Chalk markers.
 

Foam checks?

We have found foam board big checks are just too fragile and get damaged many times before the presentation so we don't sell them. Our plastic boards are far better, and less expensive than most cheap foam checks.


I have a file already for printing, can you print it?

Of course! To order a check using your already designed file, simply choose the Blank Check option in the size and material you'd like, and attach your file using the Upload File button before adding to cart. Design specifications for what type of file we need are listed on the product page as well for you to reference.


How much information should I have typeset on the check?

The more you can have us print on the check the better. Hand written information rarely comes out as good as the computer can do, and usually doesn't have the same impact as the typeset and printed text.


What should I have printed and what should I hand write on a dry erase check?

Again, the more you can typeset/print the better. Put your logo on the check as well as any constant information, such as the charity, amount, signature, etc.  


Does the glossy finish on the dry erase checks make photos difficult?

Dry erase lamination is glossy and you may need to take a few photos from different angles to eliminate the glare in pictures. Sometimes tilting the check a little will help.


From a marketing / photo perspective what is the best way to go?

Avoid any hand written information and stick to the bold typeset/printed text and graphics. Watch for overpowering check backgrounds that may obscure the information on the check, or compete with your logo. It is all about the photo and the publicity you can get from it, so make it count.
 

What are the "roll-able" checks?

Roll-able checks are great because they can be rolled up to be transported or shipped. They are made of a semi-rigid plastic that can be compressed into a roll about 8" in diameter. They snap open from the rolled state and lay flat for the presentation. Great for the one-time-uses, and are a more cost-effective option for giant checks because it doesn't cost a lot to be shipped in a flat state like other materials.
 

Can I get the check rushed and is there a charge for rush services?

Let us know when you are placing your order about your deadline and we will do our best to rush the process. Every order is processed as quickly as possible and most orders come in and get shipped out the same day. If you place the order and approve the emailed proof by 2:00pm EST your order will print and ship out same day, and we do offer various expedited shipping methods to help get your rush orders sooner.
 

What checks are reusable?

If you plan on using the same check for different presentations the only reusable option is the Dry Erase checks. These checks are coated with a gloss dry erase finish that can be written on with Dry Erase markers and wiped off cleanly when done.

Do I get a proof?

Yes, you will receive an emailed proof after the order is placed whether we design it for you or if you designed it with the design online program. You can let us know if you have any changes or if its approved to go to print. Only after your approval will we print it. Be sure to check your email, we will be sending a proof within an hour or two to the email used when placing the order.

How do I send a logo?

Use the file upload field while on the product screen, or upload after the order has been placed by clicking here.  
Remember; the better the artwork that you send us, the better your print will be. We will notify you if your logo is a low resolution and won't work out when sending you the emailed proof.
 

Free Ground Shipping for Orders Over $50 

Limited time offer for logged In customers: Create Account or Log In

30x60 PVC Not Eligible

Proof Process

We send out proofs within the hour of your order being placed during our business hours: Monday-Friday 8:30am-5:00pm EST. We require approval on all proofs before printing and shipping to make sure you’re completely satisfied with the product.

Shipping

If you approve the proof before 2:00pm EST Mon-Fri, then the check will print and ship that same day. We understand tight deadlines which is why we offer a variety of shipping options to help get you your product in time. 

Other Questions?

If you have any other questions regarding the
ordering process, please feel free to use our Live Chat software to leave a message or catch us during business hours (8:30-5:00 EST) by emailing info@bigcheckstore.com or calling 1-800-319-8184.